Frustration!

Over the weekend, I had a mixture of feelings overwhelming me at the same time. Today, when I woke up, the only feelings that I had was anger. I know that I should not have let the sun go down and my anger is still there but this was really getting on my nerves.

One elderly fell down on one outing on Saturday. At first, I called the daughter to ask for her ward details. I explained to her how the incident happened. Then yesterday night, I received another call from her. This time, I could sense that she was putting the blame on us for not taking good care of her mother. Apparently, someone went to visit her from one of our volunteers and said that maybe because of the huge number of elderly for this outing, we staff did not take good care of her. This was outrageous. First of all, I can say with all my heart that staff, volunteers and cell members were good at taking care of the elderly on that day. However, there was this elderly who was so stubborn in listening to others. When someone told her to sit down, she refused. When someone told her not to stand near the glass door, she used her hand to brush off that person and insisted on standing there. So when the incident happened, she claimed that she did not know the door would reverse back. Secondly, the volunteer who went to visit her yesterday should not have said that to the daughter. He was not even at the site when the incident happened. What right does he has in making such a sweepy statement? The most ridiculous thing that the daughter asked me was why the restaurant did not call for ambulance when this incident happened. Before she hung up the phone, she commented that 'I know that it is good for your company to bring the elderly for such outings. But you all should take good care of them and not let this happened'. Blame shifting! How nice and hyprocritical!

I just pray that this incident will resolve soon and God I really wish for full recovery of this elderly and that she will not be so stubborn anymore, making our job so frustrated.